FAQ

What methods of payment do you accept?

Currently you may pay for your order via Visa, MasterCard, or Discover Card. If you’d prefer to send a money order or cashier’s check, please email us for mailing address. Please realize that using this method of payment may significantly delay processing of your order.

How long will it take to receive my order?

It depends on which product(s) you order. Shipping times vary from 1 business day to about 3 weeks. Shipping times are listed for each product on their respective product description page.

Will I be provided with a tracking number for my order when it ships?

For most orders we are able to provide a tracking number when the item ships. Some suppliers we work with do not provide this information but our customers can rely on the shipping estimates listed on each product’s respective product page.

Does CoolKidsChairs.com ship to Canada, or elsewhere outside of the United States?

No, at this time we only ship within the 48 contiguous states.

Can I ship my order to a different address?

Yes! When you place your order and get to the check out screen, just enter different shipping and billing addresses. Remember to use a street address, not a Post Office Box, for any shipping address.

Do I pay Sales Tax on my Purchause?

No, unless you are purchasing within Utah.

What is your Refund/ Return Policy?

Customers must contact us by phone or email in order to request refund/ return authorization. No refunds/ returns will be authorized after 10 days of receipt of the product. All non-defective merchandise will incur a 25% restocking fee at our discretion. Custom products (products that have been personalized and/or have screen print designs on them) usually are considered non-returnable, though we strive to do all we can to work with our customers and will issue refunds for these products, if necessary.

What is your Cancellation Policy?

Customers have 24 hours to cancel an order. There is no fee charged for canceling an order.

What is the best way to contact your Customer Service?

The best way to reach customer service is usually via email. We work hard to respond to inquiries within 24-48 hours.